Frequently Asked Questions

FAQs

If you have any questions, concerns or comments please contact our customer service team.

EMAIL: support@wavyboneph.com

Order Process

"Do I need to create an account before I shop on your website?"

• No need. You can shop our products as a guest. You can purchase our products as a guest. Though, we'll be asking for your personal information upon checkout for updates on your order.

"How will I know if my order was placed successfully?"

• An email confirming the purchase shall be sent to the email address specified by the customer in the Wavyboneph Order form at checkout.

"Can I still cancel my order?"

• Orders that are already paid, processed, fulfilled and booked can no longer be cancelled.

Payments & Delivery

"What are your payment options?"

• We accept the following methods of payment: GCash payment, BPI - Bank of the Philippine Islands and COD (Cash On Delivery).

• Please send the screenshot of the receipt to wavyboneph@gmail.com or send it to our Facebook page: wavyboneph

"When can I expect my package?"

• Delivery within Metro Manila shall take three (3) to five (5) business days. Provincial area deliveries will take five (5) to seven (7) business days. All periods shall commence from the day of order.

• Please note that we aim to deliver within the time agreed upon at purchase. However, we do not guarantee that all orders will be delivered within the presented time frame. Since we and our third party partners may follow national, seasonal, and declared holidays; these no-operation days may also affect the processing and shipping of your packages. Please also note that we will not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the whole delivery process (from the moment the items are picked-up from our warehouse up to the time of delivery to you).

"How do I track my order?"

• Order tracking is sent through the email you entered at wavyboneph.com. Once fulfilled, you may check the tracker here: https://app.gogoxpress.com/track/

"I didn’t receive my tracking information?"

• Please do check your spam folder, as from time to time our emails we send out get caught up in there.